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RETURN & EXCHANGE POLICY

RETURN & EXCHANGE POLICY

 

We want you to love what you have purchased from us. Should there be any dissatisfaction with your purchase, let us know and we will assist you accordingly.

Return (if Applicable)

All requests for exchange and return must be raised within 30daysfrom delivery date and we require a receipt or proof of purchase. Goods are to be returned in its original brand-new condition, unused, unopened and must also be in the original packaging with its original tags.

All or any requests have to be emailed to inquiry@bigasia.com.my within 30 days from delivery date or it shall not be entertained.

BIG ASIA (MALAYSIA) SDN BHD shall not refund or exchange any item not in its original condition for reasons not due to our error or any item that is returned more than 30 days after delivery

 

BIG ASIA (MALAYSIA) SDN BHD shall review the request to return the item(s). This should take approximately 5 business days. To speed up the return process, please quote your Order Number, attached together with images showing the front, back, top and the base of the item(s) and email to inquiry@bigasia.com.my . Once your return eligibility is confirmed, a return confirmation number via email will be sent to you with instructions to return the item(s). Should the returned item(s) be deemed not in its original condition, BIG ASIA (MALAYSIA) SDN BHD reserves all rights to return the item(s) at the sender's cost. BIG ASIA (MALAYSIA) SDN BHD's decision shall be final.

 

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

 

Next contact your bank. There is often some processing time before a refund is posted.

 

If you’ve done all of this and you still have not received your refund yet, please contact us at inquiry@bigasia.com.my

 

Sale items (if applicable)

Only regular priced items may be refunded. For sale or discounted items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at inquiry@bigasia.com.my and send your item to:

 

BIG ASIA (MALAYSIA) SDN BHD

No 22A, Lorong BLM ¼,

Laguna Merbok Business Park,

Bandar Laguna Merbok,

08000, Sungai Petani,

Kedah Darul Aman, Malaysia.

 

Shipping (if applicable)

To return your product, you should mail your product to:

 

BIG ASIA (MALAYSIA) SDN BHD

No 22A, Lorong BLM ¼,

Laguna Merbok Business Park,

Bandar Laguna Merbok,

08000, Sungai Petani,

Kedah Darul Aman, Malaysia.

 

 


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**For cross border transactions, buyers may be responsible for actual applicable tariffs, and duties as requested by respective country laws